Last Updated: July, 2026
Please read these Terms and Conditions carefully before using The Cardboard Boxes website. By accessing our website, requesting a quote, placing an order, or approving artwork, you agree to follow the terms listed below.
If you do not agree with these Terms and Conditions, please do not use our website or services.
The Cardboard Boxes provides custom packaging products, including printed boxes, retail packaging, food packaging, Mylar bags, and related packaging solutions.
Most products are custom made based on customer specifications, including size, quantity, material, artwork, printing, and finishing requirements.
You agree to use our website only for lawful purposes. You must not submit false information, misuse our forms, upload harmful files, or use our website in a way that may affect its security or performance.
Customers may request a quote by submitting product details through our website, email, phone, or live chat.
Quote requests may include details such as:
Quotes are prepared based on the information provided by the customer. Prices may change if the final specifications, quantity, artwork, material, or shipping details are changed.
An order is confirmed only after the final specifications, pricing, artwork requirements, and payment details have been approved by the customer.
For custom packaging orders, production will begin only after payment confirmation and artwork approval, where applicable.
Payments are accepted in U.S. Dollars (USD), unless otherwise agreed.
Available payment methods may include:
All payments are processed through secure third party payment providers. We do not store complete card details on our servers.
Customers are responsible for providing correct and print ready artwork files. Preferred file formats may include AI, PDF, EPS, PSD, or other high quality editable formats.
If artwork is not print ready, additional design support or file correction may be required before production begins.
Before production, customers may receive a digital proof or mockup for review and approval.
Customers are responsible for checking all details carefully before approval, including:
Once artwork is approved and production begins, changes may not be possible. If changes are requested after approval, additional charges or delays may apply.
Printed colors may vary slightly from digital previews because of screen settings, printing methods, materials, ink absorption, and finishing processes.
Minor color differences are normal in custom printing and are not considered defects.
Custom packaging production may include minor variations in size, material thickness, finishing, folding, and cutting. These small variations are normal in manufacturing and do not qualify as defects if they remain within accepted industry standards.
Due to the custom manufacturing process, slight quantity variations may occur. We always try to deliver the ordered quantity as accurately as possible.
If food grade packaging is required, customers must clearly mention this before placing or approving an order.
Food grade materials will only be used when confirmed in the order specifications.
Cancellation requests must be submitted as soon as possible after placing an order.
Once artwork is approved, materials are arranged, or production has started, the order may no longer be eligible for cancellation.
Orders that have already been shipped or delivered cannot be canceled.
Shipping timelines depend on the order type, quantity, production requirements, shipping address, and carrier availability.
For more details, please review our Shipping Policy.
Because most products are custom made, returns and refunds are handled according to the nature of the issue.
For full details, please review our Returns & Refund Policy.
Customers are responsible for ensuring that any artwork, logos, trademarks, images, text, or designs submitted to us are legally owned by them or used with proper permission.
The Cardboard Boxes is not responsible for copyright, trademark, or intellectual property claims related to customer provided content.
All website content, including text, graphics, images, logos, layouts, product descriptions, and design elements, belongs to The Cardboard Boxes unless otherwise stated.
You may not copy, reproduce, distribute, or use our website content without written permission.
The Cardboard Boxes is not responsible for losses caused by incorrect customer information, approved artwork errors, shipping carrier delays, third party service issues, or misuse of our website.
Our responsibility is limited to the value of the order placed with us, where applicable by law.
By placing an order, you agree to hold The Cardboard Boxes harmless from claims, damages, or legal issues caused by customer provided artwork, unauthorized content, false information, or violation of these Terms and Conditions.
Your personal information is handled according to our Privacy Policy.
We may update these Terms and Conditions from time to time. Any updates will be posted on this page with the revised update date.
If you have any questions about these Terms and Conditions or need help with an order, please contact us.
The Cardboard Boxes
Email: support@thecardboardboxes.com
Phone: +1 (929) 568-8511
Address: 223 Bedford Ave, Brooklyn, NY 11211, USA
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)